Conditions

AGBs

Last revised 11/2022

This translation is for information purposes only. Only the original German version is binding.


1.  Scope

1.1.     Unless otherwise agreed in specific cases, contracts shall be
           concluded with the contractor exclusively on the basis of     
           the provisions contained herein.

1.2.     By placing the order, the client indicates its agreement to 
           the application of the following terms and conditions of   
           business. Any contradictory or differing terms and con-   
           ditions of the client shall only be binding for the contractor
           if the contractor has explicitly agreed to them in writing.
           The following terms and conditions of the contractor shall

           also apply in the event that the contractor, being aware of
           contradictory or differing terms and conditions of the client,
           provides its service without reservation.

1.3.     The present terms and conditions of business apply to all 
            services provided by the contractor (including, but not     
            limited to, measurement, testing and advisory services),   
            as well as to all obligations resulting from the con-
            tractual relationship with the client. The present terms  and
            conditions also apply to all future business relationships

            with businesspersons and legal entities under public law.

1.4.      If the contract is made up of more than one document, the 
            provisions of specific agreements shall always take pre-   
            cedence.

2.  Conclusion of the contract

2.1.     A contract with the contractor shall not be deemed to have 
           been concluded until the client has accepted a quote from 
           the contractor without reservation or receives a written 
           order confirmation from the contractor, or the contractor 
           starts providing the service. If the contractor issues a   
           written order confirmation, then this confirmation shall   
           determine the content and scope of the contract unless   
           otherwise explicitly agreed.

2.2.     All agreements reached between the client and the           
           contractor regarding the execution of the contract,   
           including the present general terms and conditions of     
           business, shall be set out in writing in the contract. No     

           ancillary verbal agreements shall be entered into.

2.3.     Commitments, agreements, promises or guarantees           
           offered by the contractor's employees in connection with   
           the conclusion of the contract shall not be valid unless they
           are confirmed in writing by the contractor.

2.4.     The contractor reserves the right to make changes to the     
           design, choice of materials, specifications or style of       
           construction, even after confirming the order, insofar as 
           such changes do not violate either the order confirmation     
           or the customer's specifications.

2.5.     Delayed delivery shall not entitle the client to withdraw     
           from the contract or refuse to accept delivery.

3.  Execution of the order and obligations of the client to
     cooperate

3.1.     The contractor's testing, measurement and contractual       
           activities shall be limited to the condition of the object being 
           tested or measured at the time of execution. This shall be   
           documented by the contractor. The customer shall be         
           responsible for furnishing proof of a different condition.

3.2.     If the execution of the service owed by the contractor in     
           accordance with the contract involves working on items that 

           are the property of the client, the contractor shall not pay any

           compensation for any damage to or destruction of such items.

3.3.     If, as a result of or on the occasion of the proper execution
           of the contractor's service, the contractor's equipment is   
           damaged, destroyed or lost, through no fault on the 
           contractor's part, the contractor may demand compensation 
           from the client.

3.4.     The transportation and potential return transportation of 
           items belonging to the client shall be carried out at the 
           client's expense and risk. However, the return trans-       
           portation shall only be carried out at the client's explicit 
           request. During storage, the contractor’s liability shall be 
           limited to due diligence.

3.5.     The client must supply the contractor with all information   
            that is relevant for the latter to provide its service. The 
            contractor is fundamentally under no obligation to verify   
            the accuracy, completeness or correctness of the data, 
            information or other services supplied by the client 
            provided the circumstances of the case in question give no 
            good reason to do so, unless this explicitly forms part of   
            the order.

3.6.     If the client’s participation is required in order for the           
           contractor to provide its service, the client must do so pro-

           mptly and at its own expense. It shall only be reimbursed   
           for expenses if this has been explicitly agreed in writing. If   
           it does not fulfil its obligation to cooperate, or does not do 
           so promptly or properly, and if acceptance of performance 
           is delayed as a result, the contractor may charge any           
           resulting additional expenses to the client. The contractor   
           explicitly reserves the right to assert more extensive legal   
           claims.

3.7.     If the contractor is engaged to visually inspect an object, 
           it shall not offer any guarantee that the inspected object       
           is free of any other defects unless this is an explicitly   
           agreed part of the order.

3.8.     The contractor may have the services it is obliged to per- 
           form provided by a carefully selected subcontractor that     
           seems suitable.

3.9.     The contractor may engage service providers to execute
           the order. The contractor is entitled but not obliged to 
           engage such vicarious agents without a mandate from the 
           client.

3.10.   If the contractor operates outside of its business premises,
           the client shall be obliged to take all measures necessary to 
           meet the relevant road traffic safety obligations, unless 
           circumstances dictate otherwise or otherwise agreed with
           the client. The contractor may refuse to provide the service
           if the necessary measures have not been taken. The client 
           shall promptly inform the contractor in writing about all   
           safety and accident prevention regulations that apply at the
           site.

3.11.   Partial deliveries and partial performance of services are     
           permitted provided the agreed delivery and performance 
           lead times are observed and the client can reasonably be 
           expected to accept partial delivery or performance.

4.  Transferred documents

4.1.     The contractor reserves the rights of ownership and           
           copyrights for all documents (including electronic ones) 
           transferred to the client in connection with the placement 

           of the order, such as content, calculations, drawings etc.

4.2.     Said documents may not be made accessible to third
           parties unless the contractor grants the client its explicit
           consent to do so in writing.

5.  Time limits and deadlines

5.1.     If no binding deadline is agreed on for performance, the       
           contractor shall not be in delay unless the client has 
           previously set a suitable time limit for the provision of the 
           owed service, in writing, without success. Time limits for   
           the provision of services shall not commence until all of     
           the acts of cooperation owed by the client have been 
           carried out in full, and any agreed down payment has been 
           received. Subsequent requests for changes or the delayed 
           performance of acts of cooperation by the client shall 
           prolong the time limits for performance by an appropriate
           amount.

5.2.     If the service owed by the contractor is delayed by           
           unforeseeable circumstances that are not the contractor’s 
           fault (such as strikes, third-party attacks on IT systems, 
           disruptions to operations, obstacles to transportation,   
           shortages of raw materials, official measures, power cuts, 
           the disruption or outage of telecommunications networks 
           – including at the contractor’s upstream suppliers), the           
           contractor may postpone the performance of the service       
           by the duration of the impediment. If the impediment   
           lasts for more than six weeks, the contractor shall be             
           entitled to withdraw from the contract. The contractor     
           shall notify the client that a service or partial service is not   
           available without delay and, in the event that the client   
           withdraws from the contract, shall reimburse the client   
           without delay for any considerations that have already     
           been paid or provided. Claims for damages are excluded.

5.3.     The delivery lead time stated by the contractor is based on 
           the prompt and proper fulfilment of the client’s obligations.   
           The right to assert the defence of non adimpleti contractus   
           remains reserved.

5.4.     Compliance with delivery lead times requires the prompt 
           receipt of all documents to be provided by the client, the 
           necessary permits and licences, including but not limited to 
           those pertaining to the necessary materials (documents,   
           drawings, images, charts, and software on data carriers), 
           the unambiguous clarification of all of the specifics of the 

           order, and the client’s compliance with the agreed terms 
           and conditions of payment as well as other obligations. If 
           these requirements are not met, the lead times shall be 
           extended by an appropriate period of time. This shall not 
           apply if the contractor is responsible for the delay. 

5.5.     Changes to the supplied or ordered goods or services that 
           are requested by the client shall also extend the lead times
           and deadlines by the length of time that the client does not 
           fulfil its obligations with respect to the contractor.

5.6.     If the client delays acceptance of the goods or services, or if 
           it violates any of its other obligations to cooperate, the           
           contractor may demand the reimbursement of any                 
           additional expenses incurred as a result. This shall not affect 
           any more extensive, statutory claims to compensation for       
           damages. If the above criteria are met, the risk of the 
           accidental loss, destruction or deterioration of the       
           purchased item shall be transferred to the client at the time 
           when the client is deemed to be in delay on acceptance or     
           in default on payment. 

5.7.     If the provision of the service is delayed due to slight 
           negligence on the part of the contractor, the contractor’s   
           liability for damages incurred due to delays (compensation 
           for damages in addition to performance) shall be limited to   
           5% of the contract price. Claims to compensation for 
           damages in lieu of performance shall be governed by   
           Section 11.

5.8.     If the goods cannot be shipped promptly through no fault
           on the part of the contractor, compliance with the lead time 
           for delivery or performance shall be determined based on 
           when notice of readiness for shipping is sent. Delayed         
           performance due to the mode of shipping shall therefore
           provide no grounds for reducing the invoice amount,   
           refusing to take delivery of the goods or similar.

5.9.     Agreed consultation appointments may be postponed free
           of charge at least 21 days in advance. 50% of the fees shall
           be charged in the event of postponement at shorter notice 
           or failure to attend without notice.

6.  Prices and payments

6.1.     The price specified by the contractor (or otherwise the price 
           typically charged by the contractor for the service in 
           question) shall be authoritative, plus statutory VAT (if         
           applicable). In the case of cross-border services, the client   
           must pay any taxes, fees, customs duties or other levies that
           are owed for cross-border services. Quoted prices shall only 
           serve as reference prices until a contract is concluded.   
           Prices are based on the cost factors in effect upon the           
           conclusion of the contract.

6.2.     All prices apply ex works unless otherwise agreed in writing.   
           This excludes packaging, shipping, postage, insurance and 
           other delivery costs. The goods shall be packaged and 
           shipped as chosen by the contractor, and this shall be billed 
           accordingly. Packaging shall only be taken back if the 
           contractor is obliged to do so by mandatory statutory     
           regulations or provisions.

6.3.     Within the context of continuing obligations and long-           
           term contracts, in the event that manufacturing costs rise 
           due to factors outside the contractor's control, the                 
           contractor shall be entitled to increase its prices in line 
           with the increase in costs. If the client does not agree to   
           such a price increase, it may terminate the contract within 
           four weeks of receiving the request to increase prices.     
           Otherwise, the increase shall be deemed to have been 
           agreed. The right to increase prices on the basis of this   
           provision shall not apply if the client is a consumer.

6.4.     The client must pay the compensation owed into the bank 
           account specified by the contractor within two weeks of   
           the invoice date, without deducting any discounts or             
           charges. Discounts may only be deducted if agreed 
           separately in writing. Prompt receipt of payment shall be         
           determined based on when the amount is credited to the   
           contractor’s account. The contractor reserves the right to 
           request appropriate payments on account and advance   
           payments.

6.5.     In the case of extraordinary advance services, the con-           
           tractor may make full or partial delivery contingent on             
           payment in advance at any time, even in the context of an 
           ongoing business relationship. The contractor shall declare   
           this condition when confirming the order at the latest.

6.6.     If the client owes interest and expenses in addition to an   
           existing principal claim, any payment made by the client that 

           is not sufficient to repay the total amount shall first be offset
           against the expenses, then the interest, and finally the
           principal claim.

6.7.     The client shall only be entitled to offset or withhold           
           amounts if its counterclaims have been established by a 
           court of law, are undisputed, or have been recognised in 
           writing by the contractor. If subsequent delivery or           
           performance are necessary, such claims shall be limited to
           the price of the goods to be subsequently delivered or the
           service to be subsequently provided. These restrictions
           shall not apply to claims on the part of the client relating to   
           defects stemming from the same contractual relationship as 
           the contractor's claim for payment.

6.8.    If, after concluding the contract, it becomes apparent that the
           contractor’s claims against the client are jeopardised by the
           client’s inability to pay, the contractor may choose to provide 
           any services that are still outstanding only in return for   
           payment in advance or the provision of collateral, and also in 
           return for the settlement of any outstanding receivables 
           stemming from the contract for partial services already 
           rendered, and may withdraw from the contract if a deadline
           set for this purpose is reached without the desired result.
           Section 3.4 applies mutatis mutandis.

6.9.     In the event of default on payment, the client shall owe

           interest on arrears at a per annum rate that is eight           
           percentage points above the base rate if the client is a     
           businessperson or five percentage points above the base   
           rate if the client is a consumer. The contractor may assert a
           more extensive claim if it is able to demonstrate to the client
           that the damages incurred were higher. The contractor may 
           also charge a flat fee of EUR 40 if the client is a business-
           person. This also applies to down payments or any other 
           instalments. The flat fee is to be offset against any com-   
           pensation for damages that is owed. If the client is a         
           consumer, the contractor may charge a flat fee of EUR 5
           per reminder. The client may demonstrate that the con-   
           tractor did not incur any damages or that the damages it 
           incurred were significantly lower.

6.10.   If no fixed price is agreed, reasonable price adjustments   
           may be implemented due to changed labour, material and
           selling expenses for deliveries made three months or more
           following the conclusion of the contract.

7.  Transfer of risk

7.1.     If the goods are sent to the client at the client's request, the 
           risk of accidental destruction, the risk of the accidental 
           deterioration of the goods and the risk of delay shall transfer 
           to the client when they are sent (and no later than when they
           leave the factory/warehouse). This applies irrespective of   
           whether the goods are sent from the place of performance, 
           or who pays the freight costs.

7.2.     If, Section 7.1. notwithstanding, shipping is carried out by   
           means of collection by the client, the goods shall be handed
           over without verifying whether the person collecting them

           is authorised. This shall not give rise to any claims on the 
           part of the client against the contractor due to an incorrect 
           handover.

7.3.     If an inspection is agreed, this shall determine the transfer   
           of risk.

7.4.     The situation regarding the handover/acceptance is the
           same if acceptance by the client is delayed.

7.5.     If the contractor takes back goods for reasons that are not
           its fault, the client shall bear the risk until the contractor has
           received the goods.

8.  Reservation of title

8.1.     All goods and services shall remain the property of the 
           contractor until all claims, including future or conditional   
           claims, have been settled (goods subject to reservation of 
           title). Specifically, title shall not transfer to the client until 
           and insofar as the client releases the contractor from all 
           contingent liabilities that the contractor has entered into in
           the client's interests, including but not limited to cases   
           involving bills of exchange/cheques.

8.2.     The client must exercise care when handling goods subject 
           to reservation of title that have been supplied by the       
           supplier. This includes the obligation to take out sufficient 
           insurance against theft, fire and water damage to cover the
           replacement value of the goods.

8.3.     If the client processes, combines or mixes the goods subject
           to reservation of title with other goods, the contractor shall 
           co-own the product according to the ratio between the     
           invoice value of the goods subject to reservation of title and 
           the value of the other goods used.

8.4.     The client may only process or sell the goods subject to 
           reservation of title, or combine or mix them with other 
           goods, as part of its ordinary business operations, and 
           provided it is not in delay. The goods may not be transferred 
           as collateral or pledged. The contractor must be notified
           without delay if the goods subject to reservation of title are
           pledged or otherwise interfered with by third parties. If a 
           justified interest is credibly substantiated, the client must
           provide the contractor the information it requires to assert   
           its rights against the client, and release the necessary 
           documents.

8.5.     The client’s receivables from selling on the goods subject

           to reservation of title are hereby already assigned to the 

           contractor. These shall serve as collateral to the same 
           extent as the goods subject to reservation of title.

8.6.     If the value of the contractor’s collateral exceeds that of the 
           receivables by more than 10% on a lasting basis, collateral 
           chosen by the client shall be released at the client’s request.

8.7.     As part of insolvency and settlement proceedings, the client
           shall be obliged to make all third parties aware of the goods 
           subject to reservation of title, for example by labelling them 
           as the property of the contractor, before the proceedings   
           are instituted.

8.8.     The client shall bear the cost of asserting the contractor’s
           security interests against the client or third parties.

8.9.     If the client is in default on payment, the contractor shall be
           entitled (after issuing reminders) to retake possession of its 
           output, including but not limited to its measurement 
           results. Retaking possession of the goods subject to 
           reservation of title shall not constitute withdrawal from the
           contract. In the event that it retakes possession of the goods
           subject to reservation of title, the contractor may bill 10% 
           of the performance value as return costs. This shall not   
           affect the ability to file claims for more extensive damages. 
           The client may furnish proof that the contractor incurred 
           significantly lower damages, or none at all.

8.10.   If the contractor is entitled to retake possession of the   
           goods, the client shall be obliged to allow one of the       
           contractor’s employees to take stock of the goods still 
           owned by the contractor without delay.

8.11.   The contractor may utilise repossessed goods to the best of
           its ability, offsetting the purchase price in a private sale, 
           provided it has threatened to do so with sufficient advance
           notice.

9.  Claims for defects

9.1.     The goods may differ in terms of the quality of their   
           materials, their colour, dimensions or similar. Differences in 
           the dimensions of the goods may also result from the   
           shrinkage or stretching of the materials used or the 
           geometry of the data.

9.2.     Deviations in the goods resulting from subsequent, external 
           factors such as weather conditions, light, humidity etc. shall 
           only provide the basis for claims under warranty if they are
           attributable to improper work on the part of the contractor.

9.3.     Goods not manufactured in accordance with client’s designs
           or data shall only be covered by warranty to the extent that   
           they correspond to the documents provided by the client.       
           No warranty is offered that the goods will be suitable for the
           purpose specified by the client.

9.4.     In the case of measurements or calibration services, the           
            warranty relates only to the measurement or calibration       
            service actually carried out, and does not include any 
            guarantee that the same measurement results will be     
            obtained after transporting the measurement equipment or   
            the object being measured to a different location, or under   
            different conditions, or applying different measurement             
            methods.

9.5.     If the contractor’s performance is inadequate, the client   
           must offer the contractor at least two opportunities for       
           supplementary performance by an appropriate deadline 
           unless it cannot reasonably be expected to do so in the case 
           in question, or extraordinary circumstances apply that       
           justify the client’s immediate withdrawal from the contract
           after giving due consideration to both parties’ interests. The
           contractor may choose to remedy the defect or provide the
           service again defect-free. In cases of replacement delivery,   
           the client shall be obliged to return the defective items. If     
           supplementary performance is unsuccessful, the client may 
           reduce the compensation paid or withdraw from the con-
           tract. Claims for damages shall only arise in accordance 
           with Section 11. However, claims for damages and entitle-   
           ment to withdraw from the contract shall only arise if the
           deviation from the owed quality is merely immaterial.

9.6.     The client must report obvious defects to the contractor in
           writing without delay, no later than two weeks after the 

           delivery of the goods. Hidden defects must be reported   

           without delay once they have been discovered. The   
           assertion of claims under warranty shall otherwise be       
           excluded. This shall not apply if the client is a consumer. 
           Compliance with this deadline shall be determined on the
           basis of when the complaint concerning the defect(s) is   
           received by the contractor. If no complaint is sent, or if it is 

           received after the deadline, the client shall forfeit its claims 
           relating to any defects in the purchased goods. 

9.7.     If the client notices damage to the packaging when delivery
           Is made, it must have the transportation company provide
           detailed, written confirmation of the damage upon accept-
           ance of the goods. Damage incurred during transportation 
           that is not identified until the goods are opened must be
           reported to the contractor in writing within two weeks of 
           receiving the goods. This deadline shall be deemed to have
           been met provided the report is sent out on time, and 
           providing proof of this shall be the responsibility of the 
           client. 

9.8.     The warranty period is one year from the transfer of risk or,
           in cases in which acceptance is required, one from accept- 
           ance. The same period applies to withdrawal and reductions
           in price. This period shall not apply if the law prescribes 
           longer periods in accordance with Secs. 438 (1) No. 2, 479
           (1) and 634a (1) No. 2 of the German Civil Code (BGB), as 
           well as in cases of injuries to life, limb or health, or wilful or 
           grossly negligent violations of obligations on the part of the
           contractor or its vicarious agents. 

9.9.     If necessary, the client must assist the contractor with the
           rectification of defects.

9.10.   If the client arranges an inspection due to alleged errors,
           the client shall bear the costs incurred as a result if no
           defects are found. 

9.11.   Warranty shall not apply to changes or outputs that the
           client modifies or otherwise interferes with unless the client 
           is able to show, in the context of reporting the defect, that   
           the interference was not the cause of the defect. 

9.12.   Any more extensive warranty claims on the part of the
           client, including but not limited to consequential damages
           resulting from defects, are excluded insofar as these do not
           stem from the absence of promised qualities. This shall not 
           apply in cases of wilful intent or gross negligence on the part
           of the contractor.

10.  Withdrawal

10.1.   The client shall only be entitled to withdraw from the
           contract if the contractor is responsible for the violation of 
           duties that is the basis for withdrawing from the contract. 
           Notice of withdrawal must be given by registered mail. If the
           client is a consumer, it is sufficient if such notice is given in 

           writing. Withdrawal shall not affect any agreed duties to   
           observe confidentiality or any other post-contractual duties 
           of good faith.

10.2.   If the consultancy contract ends prematurely, the client   
           must pay compensation for the services rendered by the 
           contractor up to that point as agreed by contract.

11.  Liability

11.1.   The contractor shall be liable to pay compensation for 
           damages in accordance with statutory provisions if the         
           client asserts claims for damages based on wilful intent or 
           gross negligence, including wilful intent or gross negligence
           on the part of the contractor’s representatives or vicarious
           agents, or in cases in which the contractor culpably violates
           a material contractual obligation. Material contractual
           obligations are those that are essential to the proper exe-
           cution of the contract, compliance with which the 
           contracting parties rely on and can reasonably rely on as a 
           matter of course.

11.2.   Insofar as the contractor is not guilty of intentionally
           violating its contractual obligations, liability to pay com-   
           pensation for damages in the aforementioned cases shall be 
           limited to the value of the order, but shall be no higher than 
           the foreseeable damages typically incurred in connection   
           with such contracts. The contractor shall not be liable for
           violations of obligations due to slight negligence such as     
           delay or impossibility, violations of protection obligations 
           due to slight negligence, consequential damages resulting   
           from defects caused by slight negligence, other indirect 
           damages or lost profits. 

11.3.   The preceding provisions shall not affect liability due to   
           culpable injury to life, limb or health.

11.4.   The right to claim contributory negligence is reserved. 
           Unless otherwise stipulated in the present terms and     
           conditions, more extensive liability to pay compensation for 
           damages than that which is set out in Clauses 1 – 3 of the

           present section shall be excluded, irrespective of the legal

           nature of the asserted claim. The contractor shall not be

           liable if and to the extent that any consultation errors or

           defects can be attributed to the client’s failure to fulfil its

           obligations to cooperate in accordance with Sections 3.5

           and 3.6 (at all, in full or on time). In the event of a dispute,

           the client shall be responsible for providing proof of the

           complete and prompt fulfilment of all of its obligations to

           cooperate.

11.5.   Insofar as the contractor’s liability to pay compensation for
           damages is excluded or limited in accordance with the   
           preceding provisions, this shall also apply to the personal   
           liability of the contractor’s employees, representatives and   
           vicarious agents to pay compensation for damages.

11.6.   The limitations of Clauses 1 and 2 of the present section

           shall also apply insofar as the client demands the

           reimbursement of expenses incurred in vain in lieu of

           performance instead of claiming compensation for damages.

11.7.   In connection with the provision of advisory services, the
           contractor shall not accept any liability for or offer any     
           warranty of success. The client shall bear sole responsibility
           for its decisions regarding the measures proposed by the
           contractor, even if the contractor is supporting the measures
           implemented by the client.

11.8.   If claims for damages arise in accordance with the present 
           article, they shall expire within a year of the start of the 
           statutory limitation period. This shall not apply to cases of   
           liability due to wilful intent, gross negligence, injury to life, 
           limb or health, the malicious concealment of a defect or 
           claims under the German Product Liability Act.

11.9.   If development products are lost or destroyed due to force 
           majeure, the contractor’s liability shall be limited to the 
           material value of the products.

11.10. The preceding provisions do not entail a reversal of the 
           burden of proof.

12.  Rights of use and exemption from liability

12.1.   The services provided by the contractor (such as testing and
           advisory services) in connection with the execution of the 
           contract may only be used for the purposes agreed by   
           contract. Unless otherwise agreed in specific cases, the 
           contractor shall therefore grant the client a simple, non- 
           transferable right to use its copyrightable services that is     
           limited in terms of time and location. Further rights are 
           explicitly not granted to the client, including but not limited
           to the right to process, change, or only use part of the 
           contractor’s services.

12.2.   If, in the contract, the contractor grants the client a right to 
           use the contractor’s test and/or certification mark to the 
           agreed extent, the client may only do so for the purpose or 
           scope of certification provided for in the contract, and only

           as supplied by the contractor (without modification).

12.3.   Any more extensive use of the contractor’s branding or
           other marks, such as the “AM Raylike” or “AMR” word
           mark or logo, shall require the contractor’s explicit,
           written consent in advance.

12.4.   If the client violates the above provisions, the contractor
           may at any time prohibit the client from making any further
           use of the contractor’s outputs, test/certification marks         
           and/or branding. The client is obliged to hold the contractor
           harmless against all third-party claims, no matter what their
           legal basis (e.g. competition law), relating to the use of the 
           contractor’s outputs, test/certification marks and/or
           branding, as well as all associated expenses, in the first
           instance of being asked to do so.

13.  Confidentiality and archiving obligations

13.1.   The relationship of trust between both parties requires   
           strict confidentiality. Both the contractor and the client are 
           obliged to maintain secrecy with respect to each other’s
           confidential information. This obligation shall remain in   
           effect for five years after the termination of the contract. 
           The obligation shall not apply to information

           a) That can be shown to have already been known by the 
           recipient when the contract was concluded, or to have been
           subsequently received from a third party without violating 
           a confidentiality agreement, statutory provisions or official
           directives

           b) That were public knowledge when the contract was
           concluded or subsequently became public knowledge 
           without violating provisions of the contract

           c) That must be disclosed due to statutory obligations, or
           on the instructions of a court or authority. The recipient that 
           is required to disclose the information must notify the

           other contracting party of this fact in advance (insofar as it   
           is permitted and able to do so) in order to give it the
           opportunity to take steps to prevent said disclosure

           d) That the recipient developed itself or had developed, 
           independently of gaining knowledge of the confidential   
           information.

13.2.   The contractor shall keep documents relating to the           
           contract insofar as it is required to do so by a statutory or   
           official archiving obligation, or a DIN or certification 
           standard. The contractor may also keep records for the 
           purpose of documentation. Any statutory or contractual
           claims on the part of the client to have the documents     
           released shall remain unaffected.

13.3.   If the contractor provides e-learning services, every par-
           ticipant shall be given their own personal access details.     
           The use of e-learning services (course contents etc.) shall
           be limited to those participants and a specific period of time.   
            Access details may not be disclosed to third parties.

14.  Data protection

14.1.   The contractor shall only process and use personal infor-   
           mation for the purposes of the contract and for marketing 
           purposes, insofar as it is permitted to do so by law without     
           obtaining separate consent. The client may object to the use 
           and disclosure of its data for marketing purposes at any             

           time, with effect for the future.

14.2.   In all other respects, the client shall have a right to know       
           what data on it the contractor has stored, and to demand   
           that it be corrected, restricted or deleted, in accordance   
           with the provisions of data protection law.

15.  Prohibition of headhunting

The client and the contractor may not headhunt each other’s employees for the duration of their partnership and for 24 months after it has ended.

16.  Final provisions/place of jurisdiction

16.1.   The place of performance for all services is the contractor’s 
           registered office.

16.2.   The courts responsible for the contractor’s registered office 

           shall have jurisdiction over all claims arising from the
           contractual relationship, insofar as the client is a business- 
           person, a legal entity under public law or a special fund 
           under public law. The contractor may also file lawsuits 
           with a court that is responsible for the client’s registered

           office or one of its branch offices.

16.3.   These provisions, and the associated orders/contracts etc.   
           and their interpretation, are governed by the laws of the 
           Federal Republic of Germany to the exclusion of inter-

           national law, including but not limited to the United Nations   
           Convention on Contracts for the International Sale of Goods
           CISG).   

16.4.   If one or more provisions of the contractual relationships 
           with the client are or become invalid, this shall not affect the   
           validity of the remaining provisions of the contractual 
           relationships. In this case, the contracting parties undertake 
           to agree on a valid provision that comes as close as possible
           to reproducing the intention and purpose of the economic
           objectives of the invalid provision. This shall also apply   
           mutatis mutandis if the contractual relationship contains an 
           irregular loophole that is to be closed by means of a 
           supplementary interpretation of the contract.

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